Frequently Asked Questions (FAQ)

Effective Date: June 22, 2026

Welcome to the Kelly Style FAQ page.

Here you can find answers to common questions about shopping with Kelly Style, including orders, payments, delivery, returns, and product information.

If you need further assistance, our customer support team is always available to help.

About Kelly Style

What is Kelly Style?

Kelly Style is an online women’s fashion retailer operated by KELLY STYLE LTD.

We provide a selection of women’s clothing designed to offer customers convenient access to modern styles, comfortable essentials, and versatile fashion choices.

Website:

kellystyle.org

Where is Kelly Style based?

KELLY STYLE LTD is a company based in the United Kingdom.

Company information:

Company Name:
KELLY STYLE LTD

Business Address:
19 Rawcliffe Road
Liverpool
United Kingdom
L9 1AN

Email:
payment@kellystyle.org

Phone:
+44 7366510087

Shopping Questions

How can I place an order?

To place an order:

1. Browse our available collections;

2. Select your preferred product;

3. Choose available options such as size or colour;

4. Add the item to your shopping bag;

5. Complete checkout with your payment and delivery information.

After payment confirmation, your order will begin processing.

Do I need an account to shop?

Customers can complete purchases using the checkout options available on our website.

If account features are available, creating an account may provide a more convenient shopping experience.

How do I select the correct size?

We recommend checking the product details and Size Guide before placing your order.

When choosing a size, consider:

• Your usual clothing size;

• Product measurements;

• Desired fitting style.

If you need assistance, please contact our support team.

Product Questions

Are product colours shown online accurate?

We make every effort to display product colours and details accurately.

However, slight differences may occur due to:

• Screen settings;

• Device displays;

• Lighting conditions.

How can I take care of my clothing?

Care instructions may vary depending on the product.

We recommend following the care information provided with each item to help maintain its quality and appearance.

Order Questions

When will my order be processed?

Orders are processed after successful payment confirmation.

The usual processing time is:

1–3 business days

Once your order has been dispatched, shipping information will be provided where available.

Can I update my order after placing it?

If you need to change your order information, please contact us as soon as possible.

We will try to assist before the order enters processing or shipment.

Once dispatched, changes may no longer be possible.

Where can I find my order confirmation?

After completing your purchase, a confirmation email will be sent to the email address provided during checkout.

If you cannot find it, please check:

• Spam folder;

• Junk mail folder;

• Email address accuracy.

Payment Questions

What payment methods are accepted?

Available payment methods are displayed during checkout.

These may include:

• Credit cards;

• Debit cards;

• Other secure online payment methods supported by payment providers.

Is my payment information protected?

Yes.

Payments are processed through secure payment providers.

KELLY STYLE LTD does not store complete payment card details.

Why was my payment declined?

A payment may fail due to:

• Incorrect payment information;

• Bank security checks;

• Payment provider restrictions;

• Technical issues.

You may try another payment method or contact your payment provider.

Delivery Questions

How long does delivery take?

Orders are prepared after payment confirmation.

Estimated timeframes:

Processing Time:
1–3 business days

Delivery Time:
5–12 business days after dispatch

Delivery times may vary depending on location and external factors.

Will I receive tracking information?

Where tracking is available, it will be provided after your order has been shipped.

Please allow time for tracking information to update.

What should I do if my order is delayed?

If your order has not arrived within the expected timeframe, please contact us with your order details.

Our team will review the delivery status and provide assistance.

Returns Questions

Can I return an item?

Eligible items may be returned according to our Returns Policy.

Products should generally be:

• Unused;

• Unworn;

• In original condition.

How do I request a return?

Please contact our customer support team before sending any items back.

Include:

• Order number;

• Product details;

• Reason for return.

We will provide further instructions.

How are refunds processed?

Approved refunds will be issued to the original payment method.

The time required for funds to appear depends on your bank or payment provider.

Customer Support

How can I contact Kelly Style?

For assistance, please contact:

KELLY STYLE LTD

19 Rawcliffe Road
Liverpool
United Kingdom
L9 1AN

Email:
payment@kellystyle.org

Phone:
+44 7366510087

Website:
kellystyle.org

Thank you for choosing Kelly Style.

We are committed to providing a clear, secure, and enjoyable online shopping experience for every customer.

© 2026 KELLY STYLE LTD. All Rights Reserved.