Returns & Exchanges Policy

Effective Date: June 22, 2026

At Kelly Style, we want every customer to feel confident when shopping with us.

If you are not completely satisfied with your purchase, this Returns & Exchanges Policy explains how to request a return, exchange, or refund for eligible items purchased through kellystyle.org.

1. Company Information

This policy applies to purchases made from:

Company Name:
KELLY STYLE LTD

Website:
kellystyle.org

Business Address:
19 Rawcliffe Road
Liverpool
United Kingdom
L9 1AN

Email:
payment@kellystyle.org

Phone:
+44 7366510087

2. Return Eligibility

Customers may request a return when the following conditions are met:

• The request is submitted within the applicable return period;

• The item has not been worn or used;

• The product remains in original condition;

• Original labels and packaging are included where applicable.

Returned items that show signs of use, washing, alteration, or damage may not be accepted.

3. Return Period

Customers should contact us within:

14 days of receiving their order

to request a return.

Before sending any product back, please contact our customer support team to receive return instructions.

Returns sent without prior communication may experience processing delays.

4. How To Start A Return

To request a return, please contact us and provide:

• Order number;

• Customer name;

• Email address used for purchase;

• Product information;

• Reason for return.

Our team will review your request and provide the next steps.

Please wait for return confirmation before shipping items back.

5. Return Conditions

To ensure a smooth return process, products should be:

• Unworn;

• Unwashed;

• Free from damage;

• Returned with original packaging where applicable.

Customers are responsible for ensuring returned products are securely packaged.

6. Return Shipping

Return shipping arrangements depend on the reason for the return.

Customers may be responsible for return shipping costs unless:

• The wrong product was received;

• The item arrived damaged;

• The issue was caused by an error on our part.

We recommend using a tracked shipping method when returning items.

KELLY STYLE LTD is not responsible for return parcels lost during transportation without proof of shipment.

7. Exchange Requests

Customers may request an exchange for eligible items.

Exchange requests are subject to:

• Product availability;

• Return approval;

• Item condition requirements.

If the requested replacement item is unavailable, we may offer an alternative solution or refund where appropriate.

To request an exchange, please contact our support team before returning your item.

8. Refund Process

Once returned items are received and inspected, we will confirm the return outcome.

If approved:

• Refunds will be issued to the original payment method;

• Processing will begin after approval;

• Your bank or payment provider may require additional time.

Refunds generally appear within:

5–10 business days after processing

9. Damaged, Incorrect, or Missing Items

If you receive an item that is:

• Damaged;

• Incorrect;

• Missing from your order;

please contact us as soon as possible.

Please include:

• Order number;

• Details of the issue;

• Photos showing the problem where applicable.

Our team will review the information and provide appropriate assistance.

10. Non-Returnable Situations

Returns may not be accepted if:

• The item has been worn or used;

• The product has been damaged after delivery;

• The return request is submitted outside the applicable timeframe;

• The item is returned without contacting us first.

11. Order Cancellation

If you wish to cancel an order, please contact us immediately.

Cancellation requests can only be considered before the order enters processing or dispatch.

After shipment, the standard return process will apply.

12. Contact Us

For questions about returns, exchanges, or refunds, please contact:

KELLY STYLE LTD

19 Rawcliffe Road
Liverpool
United Kingdom
L9 1AN

Email:
payment@kellystyle.org

Phone:
+44 7366510087

Website:
kellystyle.org

Thank you for shopping with Kelly Style.

We are committed to providing a clear and customer-focused returns experience.

© 2026 KELLY STYLE LTD. All Rights Reserved.